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Last Updated: 29 August 2026
Cancellation
Customers may cancel their order within 24 hours of placing the order.
Approved cancellations will be refunded to the original payment method. Refund processing time may vary depending on the payment provider.
Returns
We accept returns for eligible products within 5 days of the invoice/order date.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging and accessories.
- The product must be purchased from King Link Shop.
- Products that are damaged, used, altered, customized, or incomplete may not be eligible for return.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Custom-made or personalized products
- Products that have been used or installed
- Products damaged due to misuse or improper handling
- Products returned without original packaging or accessories
Return Request
Customers must contact King Link Shop before returning an item and obtain return approval/instructions.
Returns sent without prior approval may not be accepted.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of the refund.
Approved refunds will be processed to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.
Replacement
Eligible products may be replaced with the same product, subject to availability.
If the same product is unavailable, a refund may be offered instead.
Return Shipping
Unless the product is received damaged, defective, or incorrect, return shipping costs may be the customer’s responsibility.
Original shipping charges may be non-refundable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and photographs of the product so we can review the issue and provide the appropriate solution.
Payment Refund & Cancellation Policy
Refunds are subject to a 30% deduction. In the event of an approved cancellation or refund, 70% of the total payment will be returned to the original payment method. The remaining 30% covers processing, administrative, and related charges.
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KING LINK ELECTRICALS provides reliable power solutions across the UAE, specializing in Switchgear, BMS, UPS, Solar Systems, and EV Chargers.
Monday – Sunday: 9:00 – 20:00
Saturday: 11:00 – 15:00
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